{"id":287,"date":"2021-02-06T09:57:00","date_gmt":"2021-02-06T09:57:00","guid":{"rendered":"https:\/\/litho.themezaa.com\/?page_id=287"},"modified":"2024-03-04T21:21:29","modified_gmt":"2024-03-04T21:21:29","slug":"terms","status":"publish","type":"page","link":"https:\/\/leathersurgeon.co.za\/terms\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"287\" class=\"elementor elementor-287\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eeeff17 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eeeff17\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c64b101\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"c64b101\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c8621a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c8621a6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9f1dc0b\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"9f1dc0b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e292e5c elementor-widget elementor-widget-litho-heading\" data-id=\"e292e5c\" data-element_type=\"widget\" data-widget_type=\"litho-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"litho-heading elementor-size-default\"><span class=\"litho-primary-title\">Terms & Conditions<\/span><\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0751b30 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0751b30\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\" elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-18a3175 elementor-hidden-phone\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"18a3175\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\" elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-96adc81\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"96adc81\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7eed34 elementor-drop-cap-yes elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"a7eed34\" data-element_type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Your access to and use of the service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use our services.<\/p><p>Please read all of the terms and conditions set out in this document.<\/p><p>The purpose of the document is to give you a clear and precise understanding of ourpromise to you and what you may expect when entering into this contract. If you are unsure of anything within this document, please don\u2019t hesitate to contact us and we will be happy to elaborate on and clarify any queries you may have.<\/p><p>Contents of Terms of business:<br \/>1. Definitions<br \/>2. Contract<br \/>3. Responsibility<br \/>4. Quotations, Estimates &amp; Costs<br \/>5. Products &amp; Services<br \/>6. Invoicing &amp; Payments<br \/>7. Cancellation<br \/>8. Refunds<br \/>9. Guarantee of Work<br \/>10.Unwanted or unclaimed items &amp; Storage costs<br \/>11.Dispute Resolution &amp; Legal<\/p><p>1. Definitions<br \/>In these Terms of Business, the following definitions apply:<br \/>1.1 \u201cThe Company\u201d, \u201cWe\u201d, \u201cUs\u201d \u2013 means Leather Surgeon, 21 Brink Crescent<br \/>Mandalay<br \/>1.2 \u201cClient\u201d \u201cCustomer\u201d \u201cYou\u201d- means the person, firm or corporate body together<br \/>with any subsidiary or associated company as defined by the Companies Act<br \/>1985 to whom the services are supplied by the Company.<br \/>1.3 \u201cServices\u201d, \u201cWorks\u201d- means the services carried out on behalf of the Company.<br \/>2. Contract<br \/>&#8211; These Terms and Conditions represent a contract between The Leather Surgeon and the Client.<br \/>&#8211; Both parties shall ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and code<br \/>of conduct.<\/p><p>The Client agrees that any use of the Company\u2019s services, including placing an order for services by telephone, fax, email or letter shall constitute the Client\u2019s acceptance of these Terms and Conditions.<\/p><p><br \/>3. Responsibility<br \/>To ensure we provide you with a good professional service we have set the following standards:<br \/>&#8211; We endeavor to be clear and consistent in delivering our brand to you at all times by;<br \/>&#8211; Communicating in writing\/email on our letter heads, clearly showing the Leather Surgeon logo.<br \/>&#8211; Upon request, we can provide testimonials and recommendations, which are also<br \/>available to view online via our website and on Google, reassuring you of our promise.<\/p><p><br \/>4. Quotations, Estimates and Costs<br \/>&#8211; Quotations are based on the inspection and assessment of furniture either in the client\u2019s property, the viewing of photographs sent via email showing the problem or a verbal description given over the telephone. All estimates produced from<br \/>assessments of photos and verbal descriptions should be used as a price guide only. These are subject to change. A more accurate costing will be confirmed on further inspection.<br \/>&#8211; In some instances, we may offer a sample of the proposed work on a small area of the furniture i.e. footstool, cushion or piece of leather. This will be quoted for<br \/>and chargeable at the agreed cost, whether the job is authorized to proceed or not. Samples which are agreed upon are then the exact guideline our technicians will use for the overall job. Upon completion of the job, if the customer changes<br \/>their mind, moving away from the agreed sample provided and agreed on, this may be accommodated but would be quoted for and charged as additional work.<br \/>&#8211; Services proposed will be confirmed by written quotation. If upon work<br \/>commencing further inspection highlights additional works are required\/recommended, this will be advised verbally and confirmed in writing in<br \/>the form of an amended document from the original quotation and will then form<br \/>part of the original contract if authorized by the Client. Any additional work<br \/>proposed is offered at a discounted rate due to it not being proposed in the initial<br \/>quotation. The Client must appreciate that with furniture interiors, some internal<br \/>issues are not apparent until covers are stripped from the frame and we get a full<br \/>access and visual inspection of the interior. There is also the possibility of<br \/>external issues which can arise upon commencement of repairs to furniture. E.g.<br \/>Once we start cleaning heavily soiled leather, this may highlight issues with the<br \/>leather surface that were not visually apparent upon initial inspection. Any<br \/>additional work proposed will only be carried out with the agreement of the client.<\/p><p>\uf0b7 All quotations are given by the Company following a request by the Client and<br \/>shall remain open to acceptance for a period of 6 Months from the date of<br \/>quotation.<br \/>\uf0b7 The Company reserves the right to amend the initial quotation, should the<br \/>Client\u2019s original requirements change.<br \/>\uf0b7 Acceptance of quotations must be confirmed in writing and we will accept this as<br \/>your agreement to these terms and conditions.<\/p><p><br \/>5. Products &amp; Services<br \/>\uf0b7 All of our cosmetic solutions i.e. Cleaning, preparing, re-coloring, re-dying,<br \/>repairs, re-antiquing etc. to the surface of the leather are completed using the<br \/>highest quality professional leather cleaners, pigments, top coats etc. in the<br \/>industry.<br \/>\uf0b7 Any replacement upholstery elements i.e. webbing, springs, foam interiors, fibre<br \/>fill etc. are sourced from the highest quality suppliers in South Africa and comply<br \/>with industry standards. Padding out of interiors will restore the seats resilience.<br \/>Baggy and stretched leather cannot be corrected by this solution.<\/p><p>\uf0b7 Although we achieve excellent results in reproduction, we are essentially re-<br \/>producing the original design by hand and therefore there may be differences in<\/p><p>the overall finish compared to the original finish produced by machine in a<br \/>manufacturing line.<br \/>\uf0b7 Our main aim when sourcing replacement leather is to achieve the closest match<br \/>to the existing leather in terms of color, quality and grain. This is our specialty<br \/>and it is a service which sets us aside from our competitors.<br \/>\uf0b7 Our 100% color match guarantee promise is another service which sets us aside<br \/>within our industry. We have the ability to alter the shade, effect and finish of any<br \/>replacement leather if it is not a 100% match as we have trained leather color<br \/>technicians who match color by eye and a mini tannery &amp; spray booth onsite to<br \/>produce the desired result.<br \/>\uf0b7 Our cosmetic repair process for small areas of damage i.e. cuts, scuffs,<br \/>scratches etc. is very successful and depending on the extent of the damage, we<br \/>can usually achieve a 95-100% successful repair. It is our 100% color matching<br \/>which makes our repair finishes so good.<br \/>\uf0b7 We cannot accept responsibility for any dye bleeding into lining of garments<br \/>when carrying out a complete re-dye. We endeavor to protect the lining by<br \/>masking off the area, though it is not always successful and can on occasion<br \/>bleed through.<br \/>\uf0b7 Our collection and delivery service is either provided by our own staff at an<br \/>additional transport cost, or client nan drop and fetch from our workshop.<br \/>\uf0b7 Our timescales are usually between 2-3 weeks for the job to be completed after<br \/>collection.<br \/>\uf0b7 Once furniture is being worked on, if there are any parts or products required<br \/>which will delay the process we will keep the customer updated throughout. This<br \/>is unusual as most of our suppliers deliver within a few days at the most.<\/p><p>\uf0b7 Whist we take great care with furniture removal &amp; delivery, we do request that all<br \/>access is clear and any valuable items be removed from the pathways so we can<br \/>maneuver the furniture with as much ease as possible. We cannot accept<br \/>responsibility for damage caused to items during uplift\/delivery which are a result<br \/>of the items not being cleared or protected prior to the appointment. We<br \/>endeavor wherever possible to avoid any damage to fixtures and fittings in the<br \/>customer\u2019s home when removing\/delivering furniture, however on the rare<br \/>occasion that damage is unavoidable, we will assess the extent of the damage<br \/>and if we are at fault we will make the necessary arrangements for repairs to be<br \/>undertaken on our behalf.<br \/>\uf0b7 We cannot take responsibility for removing fixtures and fittings such as doors,<br \/>radiators etc. to allow access to remove furniture. If you are aware that your<br \/>furniture needed fixtures to be removed in order to gain access when the<br \/>furniture was originally delivered, we ask you to arrange for this in preparation of<br \/>the removal or delivery of the furniture. If our delivery team are delayed by having<br \/>to remove any fixtures and fittings, this could result in additional charges to you<br \/>for the collection and delivery if it affects us running late for further deliveries.<\/p><p><br \/>6. Invoicing and Payments<br \/>\uf0b7 Upon authorization of services proposed &amp; receipt of a Purchase Order from the<br \/>client an invoice will be issued.<br \/>\uf0b7 For works due to be carried out under workshop conditions: Our payment terms<br \/>are 40% of the total bill due upon collection of the furniture and the 60% balance<br \/>is due upon delivery of the furniture and satisfaction of the work.<br \/>\uf0b7 For works due to be carried out in situ: Our payment terms are payment upon<br \/>completion and satisfaction of the work.<br \/>\uf0b7 The Company reserves the right to charge interest on invoiced amounts unpaid<br \/>for more than 30 days at the rate of 10% per annum above the Bank of South<br \/>Africa base rate from the due date until the date of actual payment under the<br \/>Late Payments Act.<br \/>\uf0b7 The Company reserves the right to charge \u00a330.00 administrative fee, plus any<br \/>solicitors\u2019 fees, in addition to the balance due, for any account we must refer for<br \/>collection.<br \/>\uf0b7 The Client must make payment either by cash or a bank transfer accompanied<br \/>by a proof of payment<br \/>7. Cancellation<br \/>\uf0b7 The Client reserves the right to cancel the scheduled service.<br \/>\uf0b7 For jobs to be uplifted to our workshop, if the work has already commenced, the<br \/>Company will bill the Client for any proportioned loss accumulated in time and<br \/>materials.<br \/>\uf0b7 For jobs to be carried out in situ, The Client must pay 50% of the booked service<br \/>if we arrive at the Clients home and the appointment is failed by the Client<br \/>without any notice of cancellation given.<\/p><p>\uf0b7 Collection &amp; Delivery appointments are planned alongside other customers, with<br \/>careful consideration of volume of furniture in our van and geographical location.<\/p><p>Therefore, we need at least 24 hours\u2019 notice if this appointment needs to be re-<br \/>scheduled.<\/p><p>8. Refunds<br \/>\uf0b7 No refund claims will be granted once the service has been carried out.<br \/>\uf0b7 Refunds will be issued only if a deposit has been paid and the order is cancelled<br \/>prior to commencement of the works.<\/p><p><br \/>9. Guarantee of Work<br \/>\uf0b7 All our Leather dye works carry a standard 1 year guarantee. This is subject to a<br \/>reasonable level of care and maintenance by the client which is set out by The<br \/>Company in a set of guidelines for maintenance after restoration upon<br \/>completion of work.<br \/>\uf0b7 Repairs to leather goods are exactly that, they cannot be guaranteed as they are<br \/>just a repair, in normal cases repairing tears, rips and other forms of damage, as<br \/>damage maybe weak already, repairing this will help make this stronger, but its<br \/>impossible to provide a guarantee for such repairs.<br \/>\uf0b7 After the 1year period has lapsed, our procedure is to inspect any issues arising<br \/>with the work we have carried out and, if related the original repair, The<br \/>Company will assess the cause of the problem and if our results find our repair to<br \/>be at fault, we will honor the repairs required to resolve the problem.<br \/>\uf0b7 We cannot guarantee cosmetic repairs on damage that is a result of a failed<br \/>repair by a previous service provider. We cannot predict further issues which<br \/>could be caused by the previous attempted\/failed repair and products used which<br \/>we\u2019re not familiar with. We will attempt to remove and correct previous failed<br \/>repairs, which is usually a successful outcome. Similarly, we cannot guarantee a<br \/>repair which is carried out after a DIY removal or repair of damage has been<br \/>previously attempted by the customer as we may not have the knowledge of the<br \/>reaction between the product used once our products are applied. We endeavor<br \/>to remove any remenence of products used in our preparation of repair and<br \/>therefore it is very rare for a previous product or substance used to affect our<br \/>repair process.<br \/>\uf0b7 We cannot accept responsibility for damage cause through environmental factors<br \/>or wear and tear to furniture e.g.:<br \/>\uf0b7 Dye Transfer, dirt or staining<br \/>\uf0b7 Body Oils &amp; production of enzymes from medication secreted through body<br \/>oils<br \/>\uf0b7 Animal damage<br \/>\uf0b7 Accidental damage<br \/>\uf0b7 Damage caused by cleaning products other than ours.<br \/>\uf0b7 Fatigue appearing on original leather<br \/>\uf0b7 Fatigued linings<\/p><p>\uf0b7 Previous failed repair re-emerging<br \/>\uf0b7 NB: If any of the above issues are apparent when furniture in in our workshop,<br \/>we will propose a solution as additional work as detailed in Section 4. Point 4<br \/>\uf0b7 Unwanted or unclaimed items &amp; Storage cost implications<br \/>\uf0b7 Any leather items left in our workshop for over 3 months will be discarded of<br \/>appropriately.<br \/>\uf0b7 We will contact you to remind you we have your item and give you advance<br \/>notice of deadline for collection before we will discard of the item.<br \/>\uf0b7 Any large items which cannot be removed within the arranged timeframe will be<br \/>stored by arrangement with the company for a limited period of time at a cost to<br \/>the customer. Advance notification of this will be given.<br \/>11.Dispute Resolution &amp; Legal<br \/>\uf0b7 We will acknowledge any complaints which are brought to our attention via<br \/>phone, or email by written response within 7 days, detailing our understanding of<br \/>the complaint to ensure we are have the correct details of the complaint being<br \/>made.<br \/>\uf0b7 We will begin an investigation into the complaint by speaking to the relevant staff<br \/>and gathering information from any files and correspondence relating to the<br \/>customer and the complaint.<br \/>\uf0b7 We may request photos and if we consider it necessary, we may need to arrange<br \/>a physical inspection of the furniture or leather item. In some instances, it may be<br \/>necessary to obtain an independent report from a 3rd party for a second opinion.<br \/>\uf0b7 Once we have completed our investigation we will inform you of our findings and<br \/>whether there is a fault or no fault found and what if any action we propose to<br \/>take to resolve the complaint.<br \/>\uf0b7 These Terms are governed by the laws of South Africa, and are subject to the<br \/>exclusive jurisdiction of the Courts of South Africa.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\" elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-9129444 elementor-hidden-phone\" data-fullscreen-column-settings=\"{&quot;fullscreen&quot;:&quot;&quot;}\" data-id=\"9129444\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &#038; Conditions Your access to and use of the service is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use our services. Please read all of the terms and conditions set out in this document. The purpose of the document [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":98,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/leathersurgeon.co.za\/wp-json\/wp\/v2\/pages\/287"}],"collection":[{"href":"https:\/\/leathersurgeon.co.za\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leathersurgeon.co.za\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leathersurgeon.co.za\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/leathersurgeon.co.za\/wp-json\/wp\/v2\/comments?post=287"}],"version-history":[{"count":10,"href":"https:\/\/leathersurgeon.co.za\/wp-json\/wp\/v2\/pages\/287\/revisions"}],"predecessor-version":[{"id":75645,"href":"https:\/\/leathersurgeon.co.za\/wp-json\/wp\/v2\/pages\/287\/revisions\/75645"}],"wp:attachment":[{"href":"https:\/\/leathersurgeon.co.za\/wp-json\/wp\/v2\/media?parent=287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}